Hi zYoann, Welcome to post in our forum. Would you please tell us did the issue only appeared on the specific SFB Mac client?
Skype for Business on Mac is the all new client that provides great communication experiences for Apple users with features like like one-click join, edge-to-edge video, and full screen sharing give you a superior Skype Meetings experience. With this update, Microsoft has added support for File Sharing.
Did you pick up the call successfully when use SFB Mac client calls to SFB windows client? Please check if the issue appeared between windows client. Since it is working fine between SFB Mac client, there seems nothing wrong with the configuration for response group in SFB server side.
For your issue, please try to delete your SFB cache files on SFB Mac client and at the same time make sure your SFB client with the latest update. Please refer to the following blog to clear cache files Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link. Alice Wang TechNet Community Support Please remember to mark the replies as answers if they help and unmark them if they provide no help.
If you have feedback for TechNet Subscriber Support, contact. Hello Alice, Thank you for your reply. The issue appeared on the SfB Mac version 16.0.3639 running on OSX 10.11.6 or OS Sierra. The initial call to the response groups works properly - the SfB Mac client is taking the incoming call which provoke on the SfB client (Mac) two notification errors: 1- Call cannot be transfer and 2- Call could not be completed The Windows client is still in the response groups process waiting for someone to take his call. Between windows client it works. I also tried to delete the SfB cache files on Mac client - still the same issue.
Thank you for your help. Best regards, Yoann. Hi zYoann, Thanks for your response.
Because Mac client has some limitations, please check if your Mac device has these limitations, please refer to Did you have any other Mac clients which installed Skype for business? Please check if this issue happen on all Mac device or just the specific one Mac? If you have firewall or anti-virus software on your client, try to disable them and test again. You can enable the logging to do further troubleshooting: 1). Turn on logging for troubleshooting in Lync for Mac.
To do this, follow these steps: a. On the Lync menu, click Preferences, and then click General. Under Logging, click to select the Turn on logging for troubleshooting check box. Exit Lync for Mac, and then restart Lync for Mac to create a log file. Note: the steps are similar for “Skype for Business on Mac” Alice Wang TechNet Community Support Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact.
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